Refund Policy
Last Updated: July 2025
At SuperEXIM, we are committed to delivering accurate, verified trade leads tailored to your business needs. Due to the nature of our service, we maintain a clear refund policy as outlined below.
1. General Refund Terms
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SuperEXIM follows a strict no-refund policy once the data or leads have been delivered to the client.
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By purchasing our services, you agree to this refund policy in full.
2. Situations Where Refunds Are NOT Provided
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If leads have been shared, downloaded, or accessed.
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If you change your mind after the purchase.
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If you do not use or respond to the leads provided.
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If the business outcome (deal closure or buyer response) does not meet your expectations.
3. Refund Eligibility (Exceptional Cases)
A refund may only be considered in the following rare cases:
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If you are charged more than the agreed amount due to a technical error.
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If the wrong package/plan was delivered and we fail to rectify it within 7 working days.
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If zero leads were delivered despite full payment within the committed timeline.
All refund requests must be made in writing within 7 days of purchase to support@superexim.com with proof of payment and issue description.
4. Replacement Policy
In cases of invalid, unreachable, or incorrect leads, we offer:
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Lead replacements within 7 to 14 days based on your chosen plan.
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You may request lead replacements instead of refunds if leads do not meet basic verification criteria.
5. Fraudulent Claims
If a client is found making fraudulent refund claims or misusing data:
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SuperEXIM reserves the right to terminate services immediately without a refund.
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Legal action may be taken in accordance with applicable laws.
6. Contact Us
For any refund or lead replacement concerns, you can contact: